Privacy policy

Privacy policy

Willis Owen Limited is an Execution Only Investment Service; this privacy policy explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you complete an application form or an online process. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

Data from third parties we work with

We will never sell, trade, or rent your personal information to others however, we may share your information with selected third parties including:

  • Agents working on our behalf
  • Credit Card associations
  • Companies that introduce you to us
  • Credit reference agencies
  • Fraud prevention agencies
  • Government and law enforcement agencies
  • Insurance companies
  • Investment Companies
  • Market researchers
  • Public information sources such as Companies House
  • Social networks.

How will we use the information about you?

We collect information about you to process your application, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

If you agree, we may pass on your personal information to our group of companies so that they may offer you their products and services. Willis Owen will not share your information for marketing purposes with other companies.

In processing your application, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

We may share your personal information with these organisations

  • Agents and advisers who we use to help run your accounts and services, collect what you owe, and explore new ways of doing business
  • Any party linked with you or your business's product or service
  • Companies that we introduce you to
  • Companies we have a joint venture or agreement to co-operate with
  • Companies you ask us to share your data with
  • Credit reference agencies
  • Fraud prevention agencies
  • HM Revenue & Customs and UK regulatory bodies, such as the Financial Conduct Authority
  • Market researchers
  • Organisations that introduce you to us
  • UK Financial Services Compensation Scheme.

Data Retention

Willis Owen will retain all data for as long as necessary for the purpose it was collected for, taking into consideration any potential legal claims as well as any legal and regulatory requirements. If you hold an investment product with us, in accordance with the requirements set by our regulator, the Financial Conduct Authority (FCA), records will be kept for a minimum of five years from when your relationship ends with us.

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Willis Owen Group.

If you no longer wish to be contacted for marketing purposes, please contact us by one of the following means:

  • In writing: Willis Owen Limited, PO Box 766, BOREHAMWOOD, WD6 9JS
  • By phone: Telephone 0800 597 2525 (from overseas 020 8236 1240)
  • By email: enquiries@willisowen.co.uk

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

  • Willis Owen Limited, PO Box 766, BOREHAMWOOD, WD6 9JS

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

The following cookies are used within our Website:

Type Name Purpose
Necessary PHPSESSID Preserves user session state across page requests.
Necessary cookieconsent_status Holds the status of whether the Privacy Notice has been viewed.
Necessary message_viewed Used to hold the status of whether a website maintenance/information message has been cleared from view.
Necessary SubscribedToInsights Tracks if the current user has subscribed to insights whilst viewing our ISA Guide.
Necessary FundBasket Holds the funds currently in an Explore Basket to enable purchase journeys.
Necessary FundBasketISIN Holds a single fund selected for a purchase journey.
Necessary risk_level Holds the currently selected Risk Level to enable a Starter Portfolio to be purchased.
Necessary selected_funds Holds the currently selected funds in purchase journey when looking to add more funds.
Necessary inspecie_funds Holds the list of funds added to a Transfer In Instruction to stop duplications.
Necessary FundType Supports the Starter Portfolio and Multi-Asset Fund purchase journeys.
Necessary FundProductID Supports the Starter Portfolio and Multi-Asset Fund purchase journeys.
Necessary Debit_Card_Page Supports the processing of Debit Card Payments.
Necessary Debit_Card_Funds Supports the processing of Debit Card Payments.
Functional Campaign_FirstName Allows the sending of a returning link to visitor.
Functional Campaign_LastName Allows the sending of a returning link to visitor.
Functional Campaign_Email Allows the sending of a returning link to visitor.
Functional hblid Olark Chat - a visitor identifier used to remember visitor between visits
Functional wcsid Olark Chat - a session identifier that used to keep track of a single chat session
Functional olfsk Olark Chat - storage identifier used to maintain chat state across pages (e.g. message history)
Functional _okbk Olark Chat - extra state information (e.g. chat box being open/closed)
Functional _ok Olark Chat - most recent Olark Chat site ID (security measure)
Functional _oklv Olark Chat - the Olark Chat loader version (for improved caching)
Functional _okla Olark Chat - used for caching purposes to improve performance
Functional _okgid Olark Chat - group id the visitor is locked to
Functional _okac Olark Chat - used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
Functional _okck Olark Chat - used to test whether the visitor's browser allows cookies to be stored
Functional __top_level Feedbackify
Functional _fby_site_ Feedbackify
Statistics _ga Google Analytics - unique visitor ID
Statistics _gat Google Analytics - used to throttle request rate
Statistics _gid Google Analytics - user ID used to geneate statistical data on how the visitor uses the website
Statistics r/collect Google Analytics - used to send data about the visitors device and behaviour.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our website. This privacy policy was last updated on 15th March 2019.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • In writing: Willis Owen Limited, PO Box 766, BOREHAMWOOD, WD6 9JS
  • By phone: Telephone 0800 597 2525 (from overseas 020 8236 1240)
  • By email: enquiries@willisowen.co.uk