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We take protecting your data very seriously and it is important for us to get this right. The General Data Protection Act requires us to make it clear what data we hold about you and how we use it.
Information about you that we collect and use includes:
We may collect your personal information directly from you, from a variety of sources, including:
We may also collect personal information about you from commercially or publicly available sources, for example, to verify your identity, check the accuracy of information we hold about you or to obtain contact information if we have lost contact with you.
Willis Owen will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We collect and use your information only if we are able to satisfy one of the lawful processing conditions set out in the data protection laws.
Our legal basis for collecting and using your personal information depends on the exact type of information and how and when we collect it. The following legal bases will apply to our processing of your personal data:
Where we rely on the 'legitimate interests' basis for processing your data, we will always carry out an assessment to ensure that this use of your personal information is not excessive or unnecessary or otherwise more intrusive than it needs to be.
We have set out below how we use the information we collect about you:
We will never sell, trade, or rent your personal information to others however, we may share your information with selected third parties including;
Willis Owen will retain all data for as long as necessary for the purpose it was collected for, taking into consideration any potential legal claims as well as any legal and regulatory requirements. Even when you no longer have a relationship with us, we are required to keep information for different legal and regulatory reasons. The length of time will vary but we review our data retention arrangements regularly to ensure that data is only retained for an appropriate period.
We'll always go the extra mile to protect your personal data and take information and system security very seriously. We will always ensure that we have appropriate safeguards in place to protect your information in line with our obligations under the data protection laws. You can find more details about the arrangements we have in place on our data security page.
Where you have given us your consent to send you information relating to investment markets, personal investing insights or about other products and services offered by Willis Owen or our selected third parties, you have the right to withdraw your consent at any time.
You may also withdraw your consent to our processing of any 'special category' data we may collect or hold about you.
If you wish to withdraw your consent for our use of your data in this way, please contact us by any of the methods set out under 'How to contact us' below.
You have a number of rights under the data protection laws. These are set out below:
We will consider all requests and will respond within one month unless your request is complex or we have received a number of requests from you, in which case the response period may be extended by up to a further two months. We will not charge a fee for processing your request but a reasonable administration fee may be charged if:
Data protection law allows us to withhold certain information when dealing with requests for copies of your personal data, such as data relating to financial crime or information relating to legal advice or proceedings. We will let you know if we are lawfully withholding any information when we respond to your request.
If you have any complaints or concerns about our handling of your personal information please get in touch with us and we will do our best to resolve. You can contact us by using any of the methods detailed in our 'How to contact us' section.
In accordance with the General Data Protection Regulation, you have the right to complain about our collection and use of your personal information to the Information Commissioner's Office.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
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