Terms of business - Data security

Data protection

Your privacy is very important to us. Accordingly, we have put in place measures to ensure that any personal information or data that we obtain from you in connection with your usage of our website is processed in accordance with the accepted principles of good information handling.

Willis Owen Limited is a registered data controller for the purpose of the Data Protection Act 2018. By submitting your personal information to us via this method and by using the various facilities on the website, which enables you to email us, you agree that any information we hold about you can be held on computer and/or paper files.

Any information which you give us may be disclosed to selected third parties or group companies for the purposes of administration or as permitted by law. Please note we will not arrange to involve a third party unless the security and confidentiality of the personal information is assured.

We and any companies within the Honister Capital Holdings 1 Limited group to whom we pass on your information may use the information to contact you by post, fax, email or telephone to bring to your attention additional products or services, which may be of interest to you.

However, if you prefer not to receive such information you may withdraw your consent by contacting our Customer Service Team on 0800 597 2525. Please remember that by withdrawing your consent, we will not be able to contact you about products or services that may be of interest to you.

You have the right, at any time to contact us and ask for a copy of the information which we hold about you. You will not be charged a fee for this.

Records will be kept for a minimum of five years from when your relationship ends with us.

We may also extract certain information from your data for the purpose of generating statistics but it is not possible to identify you from these statistics.

We are also committed to meeting the standards set out by our regulator, the Financial Conduct Authority (FCA). Occasionally, they may wish to audit a sample transaction including our customer records to assess our compliance within the rules. Strict confidentiality conditions are always imposed should this occur.

How do we keep your information secure?

Some of the services available through our website, which contain personal information, are protected by passwords and usernames. These are unique to each user, however, it is essential that you protect your password and username and keep them safe at all times.

In order to protect your data and privacy, we have implemented HTTPS Security Encryption across the entire site.

  • HTTPS stands for HyperText Transfer Protocol over SSL (Secure Socket Layer). It is a communications protocol used by web servers to transfer and display web content securely
  • The data transferred is encrypted so that it cannot be read by anyone except the recipient
  • HTTPS is used by any website that is collecting sensitive customer data such as banking information or purchasing information. If you are making a transaction online, you should make sure that it is done over HTTPS so that the data remains secure.


If we make software available to download via our website you should be aware that any software download is conducted at your own risk. Willis Owen Limited accepts no liability for any problems that may arise as a result of any downloaded software. If you are in any doubt, we recommend that you take specialist advice before downloading.