My favourite pages
Loading GIF
Support topics

Need help in something? Take a look at our support area for your answer.

Find out more

Terms of business - Regulatory


If you hold an account with us we will categorise you as a retail client. By being a retail client you will benefit from the highest degree of protection under the Financial Conduct Authority rules.

Client money

Willis Owen does not hold client money. Willis Owen never accepts cheques made out to Willis Owen, unless it is in settlement of charges which the customer is aware of. Willis Owen will not accept cash.

We do not have custody of your investments. Investments, will be registered either in your own name or in the name of the appropriate nominee of the product provider or platform. We will not be liable in the event of a default by such a nominee. You should therefore ensure you understand the content of the terms under which the product provider or platform nominee holds your investments.

Money Laundering

Willis Owen like many organisations throughout the UK is subject to legislation which requires us to put controls and processes in place to prevent our business being used for Money Laundering. An essential part of this preventative framework is the Anti-Money Laundering (AML) search. To help us comply, we will make an electronic check to help verify your identity when you apply or transfer a product using our services. These procedures also apply to decision makers, such as under a Power of Attorney. Depending on the result, we may request further documentation from you, in which case we may (a) delay your application; (b) return your application, where relevant; (c) withhold settlement of any trade until we have successfully verified your identity.

We are legally obliged to submit a report to the National Crime Agency if we know, suspect or have reasonable grounds to suspect, that any person is engaged in Money Laundering, drug trafficking or terrorism. We are not normally permitted to inform anyone of the fact that we have made such a report. We may cease to act without explanation in certain circumstances. You agree that we will not be liable to you for losses that arise from any action that we take in good faith and reasonably consider required under Anti-Money Laundering and Anti-Terrorism legislation.

Examples of appropriate documents which we can accept can be found here.


If you wish to register a complaint against Willis Owen Limited, please write to:

The Complaints Department,
Willis Owen Limited,
PO Box 766,

Telephone: 0800 597 2525

A copy of our Complaints Procedure is available here.

We aim to resolve all complaints amicably. However, should we fail to resolve a complaint to your satisfaction or if we fail to do so within eight weeks of receiving your complaint, you may be entitled to refer it to the Financial Ombudsman Service, contact:


We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most types of investment business are covered and the compensation limit for investments is £85,000 per person per firm (for deposits the limit is also £85,000 per person per firm). Further information about compensation arrangements is available from the Financial Services Compensation Scheme website, at

Professional indemnity

Willis Owen maintains a professional indemnity insurance policy for the protection of customers in the event of negligence by any member or employee of Willis Owen, details of which are available on request.

Investment risk

The value of investments and the income from them can fall as well as rise, as a result of market or currency fluctuations, and you may not get back the amount originally invested. Past performance is not a reliable indicator of future results. You are not certain to make a profit – you may lose money, or make a loss and you may not get back the full amount invested. If you invest in an overseas Fund, movements in the exchange rates may cause the value of the investment to go up or down.

You should regard the products outlined in our website or various publications as investments which should be held for the medium to longer term. If you withdraw money early from your investments, there is a risk that you may not receive back the full amount originally invested. If you investments that produce an income, the amount of any income payable may not be fixed and could rise or fall depending on investment performance.

Please ensure that you read the relevant fund documentation and full product literature before choosing to make an investment. The Key Investor Information Documents or Key Information Documents will contain details as to the risks specific to any given investment and should always be noted.

You should be aware that even where an investment is labelled as ‘capital protected’ this does not necessarily mean that the return of your initial investment is guaranteed at maturity, or when you decide to sell, as such protection is likely to require you to hold to maturity and for certain other conditions to be met.


The tax treatment of your investment depends on your individual circumstances and may be subject to change in future. The products outlined on our website may be subject to taxes or costs that are not imposed by Willis Owen Limited. Any information we provide via our website or otherwise as to the tax treatment of an investment is based on our current understanding which could change in the future.

We do not provide tax advice, nor accept liability for it, and you should always consider seeking professional advice.