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Careers at Willis Owen

Customer Service

Job title: Customer Service
Department: Customer Services

About the role

Reverse the usual pyramid of corporate structures with the CEO or MD on top... now see the customer-facing team on top, you will become the face and voice of Willis Owen. From new customer enquiry through online chat, secure messages, or traditional telephony, your first greeting will set the scene for how that customer sees us... in a world of digital, formulated responses or touchpad-to-get-through-systems, our human voice is a welcome change.

With a Gold Trusted Award from Feefo, we do ‘hello’ really well. Ultimately that’s because we care about outcomes and what people/customers and our staff think.

If you want to develop beyond looking after our customers at the front line, to support other areas of the business, we are happy to help. You just need to pack enthusiasm and a willingness to learn, we will bring the rest.

There are no targets to meet, just standards…

About you

For the right candidate, we can offer a very competitive salary along with a range of other benefits. Perhaps you’ve spent time working in a Customer Service environment where your voice wasn’t heard and you are looking for a change, or maybe you’re looking for a stepping stone into Financial Services... you will however have some core skills you believe will be important to us.

  • You love talking... but you also listen like you really mean it
  • You love solving problems, small or large. You like hearing customers smile when you have helped
  • You thrive on feedback, good or developmental – this enables you to grow
  • You are energetic, passionate and see the good
  • You want to work for a small but growing business, one that wants to hear your thoughts and ideas as much as those from the Board

Interested? Scared? Apprehensive... excited...? get in touch, we have all been there.

Job Profile