Terms & conditions


If you are an existing investor and wish to gain access to : review, the ‘Service’, please read this Agreement carefully.

By using the Service, you are deemed to accept this Agreement, as a binding contract between you and Willis Owen Limited, regarding your access to, and your use of the Service.

: review is provided for the sole purpose of improving your access to our Fund research facilities in the context of your Active Funds as far as we are aware.

There is no additional charge for the use of : review but you do have to log in to use the Service so that only you can see your Fund information.

The Funds within your investments will be valued on a daily basis from a unit price perspective. Some Providers, such as the Willis Owen Platform and Aegon will also provide updated unit numbers and Fund make-up daily. The remainder of your Investments will be updated on a monthly basis and we will use our best endeavours to ensure that you are provided with an accurate reflection of your holdings.

If you identify any holdings that are not being updated to your liking, you can contact us and we will endeavour to rectify the anomaly.

1. Registration & Data Protection

1.1 In order to register for the Service you will need to provide your email address unless you do not have an email address or you share it with another person so have registered with a unique Username.

(a) Your email address will be used by Willis Owen purely for the following purposes:

  • Registration and password reminder.
  • Logging into the Service.
  • Communications concerning the operation of the Service.
  • Contacting you about your existing investments.
  • Contacting you for marketing purposes (for example: emails regarding products and services which may be of interest to you, regular newsletters and other communications to maintain our existing relationship).

(b) Willis Owen will not pass on your email address to any third parties, unless legally required to do so.

(c) We capture usage information for the site so we can improve our offering and service to consumers and focus our resources accordingly.

1.2 If you would prefer not to be contacted in accordance with clause 1.1 (a) above you may withdraw your consent by emailing enquiries@willisowen.co.uk

1.3 Willis Owen Limited will use other information you supply for the administration and servicing of your investments and all other related activities. We may also disclose your information to organisations for compliance or legal and regulatory requirements.

1.4 With the exception of the above provisions, we will not pass on your details to any other third party without your permission.

2. Online Investor Service

2.1 Once you have accepted the Terms and Conditions of this Agreement, you will be entitled to access the content made available to you in accordance with this Agreement.

2.2 Willis Owen will use reasonable endeavours to make the Service available for access at all times. Access to the website may, however, be suspended from time to time for maintenance and development work.

2.3 Willis Owen does not currently make a charge for accessing the Service, but reserve the right to do so in the future. If Willis Owen does decide to charge for the Service we will give you at least 30 days notice. If you decide not to continue with the Service from this point there will be no charge, however access could be denied.

3. Security

3.1 Once you have registered for the Service and accepted the Terms and Conditions of this Agreement you will become an authorised user and will be able to use your security details to access the site.

3.2 You must keep your security details secret and take all reasonable precautions to prevent unauthorised use of them.

3.3 You must not disclose your security details to any other person or record your security details in any way that may result in them becoming known to another person.

3.4 If you suspect someone knows your security details you should contact us immediately on 0800 597 2525 (Calls may be recorded for monitoring purposes).

4. Limitation of Liability

4.1 Willis Owen use reasonable skill and care in selecting the providers of the content and providing secure access to content. Due to the inherent nature of the Internet, however, and the number of sources from which Willis Owen obtains the content, Willis Owen does not give any warranties, express or implied, or make any representations as to the accuracy, adequacy or ability to access, or any delay in access, security of access, suitability or security of use of any content.

4.2 Willis Owen does not accept any responsibility and will not be liable for any failure in the operation of the Service, which arises as a result of any error in data transmission, or machine, or software malfunction, or from your operating error (other than any such failure arising as a result of Willis Owen negligence).

5. Termination

5.1 If you nominate an alternative adviser, access to the Service will be terminated immediately.

5.2 You may terminate your right to use the Service at any time by emailing enquiries@willisowen.co.uk or in writing to Willis Owen Limited at our administration address: PO Box 766, Borehamwood, WD6 9JS. Upon receipt, your instruction will be processed without undue delay.

6. Variation

6.1 Willis Owen reserves the right to vary the Terms of this Agreement from time to time by posting an amended version of this Agreement on the Service.

6.2 We may, where we consider it appropriate for you or your protection, suspend, withdraw or restrict the use of the Service, or any part of it. We will tell you as soon as practicable if we take such action.