Frequently asked questions

: play is very intuitive to use, however, investors such as you do need to ask us questions from time to time, and we find that certain questions crop up regularly. As a result, we've compiled this list of frequently asked questions to assist you.

If you have a question that isn't answered here, you can contact us in a variety of ways.

  • Yes. The service is provided free of charge, irrespective of whether you are an existing Willis Owen customer or not. Please remember however that you may incur costs for accessing the Internet according to your internet service provider’s tariff.

  • Willis Owen takes security very seriously and its website uses the latest 'encryption' technology to ensure the highest levels of protection of your details. Additionally, Willis Owen follows strict and proven procedures when providing access to the website ensuring that your login details are kept safe.

    For example, when you log in you use a 'secure' connection and your web browser should show a padlock symbol (usually in the Menu Bar of your web browser, this can vary depending on the web browser you use). To find out further details of the protection provided you can click on the padlock symbol.

  • No. We’ve tried to make this journey as simple as possible. The registration process simply needs a unique email address and a password generated by yourself.

  • You can of course buy, sell and switch Funds within your : play portfolio. However, you must remember, this is not a live environment, so it will have no bearing on any real portfolio you may have.

  • Not at all. You can stop using : play at any time, without any costs or penalties.

  • No. This is purely an online virtual portfolio. Of course, should you convert this to a 'live' environment, the usual statement service standards will apply.

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Contact our Customer Service Team on 0800 597 2525.

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