Frequently asked questions

Although you should find : explore very intuitive to use, you may have some specific questions about the terminology used within the charts. If you've read the following and still have a burning question don't hesitate to call our Customer Service Team who will be happy to help.

  • Fund Managers apply an Annual Management Charge (AMC), which is deducted directly from the Fund to cover ongoing management. This is taken to pay for their investment management services, such as research analysts and portfolio managers.

    However, the AMC is not the only annual cost - there are others such as Fund administration services, accounting and legal fees, and custodian and settlement charges for the investments the Fund holds. When you combine these with the AMC, you have the Ongoing Charge, which is the combined annual operating expense of the Fund.

  • This is the cost of investing in a Fund, expressed as a percentage of the value of your investment.

    It is used to pay for administration investment management and independent oversight of the Fund. It may also include commission paid to your intermediary.

    It is shown in the Key Investor Information Document (KIID) and is the most accurate measure of what it costs to invest in a Fund.

    It has replaced the TER (Total Expense Ratio) for all UCITS Funds.

  • Yes.  Each of the column headings allows you to sort in ascending or descending order. For example, if you click once on the column heading ‘Ongoing Charge’ it will sort with the lowest charge Fund first, click it twice and the highest charge will appear top.

  • This is an assessment of the variations in a Fund's monthly returns in comparison to similar Funds.

    In each Morningstar Category, the 10% of funds with the lowest measured risk are described as Low Risk, the next 22.5% Below Average, the middle 35% Average, the next 22.5% Above Average, and the top 10% High. Morningstar Risk is measured for up to three time periods (three, five and ten years). These separate measures are then weighted and averaged to produce an overall measure for the Fund. Funds with less than three years of performance history are not rated.

  • Once you have selected the Funds you'd like to research further on, simply click the icon - document with the add sign (third icon). Once you have added, you can view the list by clicking on the 4th icon (document with magnifying glass).

  • Once you have selected the Funds you'd like to compare, simply click on the icon - balance scales (4th icon). 

  • Once you have selected the Funds you'd like to buy, simply click on the icon - basket (5th icon). You will be taken to the :explore basket where you can click on select an action and Purchase Funds.

  • Starter portfolios -this is a group of Funds that have been selected based on a specific risk profile by our Investment Committee. These are not managed going forward and so over time the starter portfolio wouldn't be aligned with the risk profile you originally chose. You will therefore need to review your portfolio regularly to ensure the portfolio is still suitable to your current risk profile.

    Multi-Asset Funds - this is a single Fund based on a specific risk profile. The Fund Manager is responsible to ensure the Fund stays within the original risk profile. It is a good idea to still review your Funds regularly to ensure it is aligned with your current risk profile.

    Willis Owen Researched Funds - this is a list of feature Funds that is selected by our Investment Committee. We have selected Funds in which we believe are good quality and are confident (though not guaranteed) that they will reach the Fund's objective. This is split into Growth, Income, Passive and Ethical Funds. We feature this list in our annual ISA Guide.

  • Due to new regulations introduced in January 2018, the FMC aims to breakdown all the costs involved in the Fund and so it will typically be higher than the quoted AMC. The FMC will include the Ongoing Charge (OCF) as well as additional transactions cost and performance fees (if applicable).

  • Once you have decided which Starter Portfolio you'd like to buy, simply click 'select an action' under Asset Allocation and Portfolio Notes. 

    New registrations - select 'purchase funds' and you will be taken to 'apply for a product' and you will have to select which product e.g ISA you'd like the starter portfolios to be held in. Once you have successfully created the account, you will be taken to 'contribute' where you can contribute and purchase the Starter Portfolio. 

    Existing users - if you are logged in, you will have the option to 'add to :play, Purchase Funds, or Switch Funds'. Simply choose the action you'd like and it will take you to the required page. e.g click on Purchase Funds and it will take you to the Purchase Fund page and the selected Starter Portfolio is automatically added to your purchase Fund instruction.

  • You can compare portfolios for our Active and Passive Starter portfolios. Once you have clicked on either Active or Passive, you will see a link on a blue message box that will allow you to use this feature.  

    Select which two portfolios you'd like to compare within 'Portfolio One' and 'Portfolio Two' and you will be able to compare information such as Asset Allocation, Performance and charges.

  • The Investment Committee is an internal committee currently chaired by Adrian Lowcock (Head of personal investing) and its members are Liz Rees (Head of Research), Ian Haunt (Head of Product & Design & Development) and Jason Chapman (Managing Director). 

    They are responsible in researching and deciding on the construction of the portfolios as well as selecting our list of Featured Funds and Multi-Asset Funds. 

    The Investment Committee will review our current offerings and see whether any changes need to be made. They will look at factors such as the macro-economic outlook and Fund changes (e.g. manager or rating changes). This will be reviewed on a quarterly basis. 

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